Effective Credit Control & Debt Management to Successful Collection

About This Programme

Effective credit and debt management is critical to maintaining healthy cash flow and protecting a company’s financial position. Delayed payments, overdue invoices, disputed accounts and difficult debtors can significantly affect working capital and profitability. This practical training programmed equips participants with the knowledge and skills to manage the end-to-end credit and collection cycle — from setting appropriate credit controls and monitoring receivables to conducting effective collection and escalation. Participants will learn practical techniques to communicate with debtors, handle difficult customers, negotiate payment arrangements and secure firm payment commitments, while maintaining professional and ethical collection practices. The programmed also covers collection documentation, escalation procedures, PDPA considerations and strategies to prevent bad debts before they arise. Through practical examples, case studies, scenarios and role plays, participants will gain greater confidence in turning outstanding receivables into actual cash collected while maintaining positive customer relationships.